Service Operations
Excellence
This detailed, results-oriented course introduces students how to effectively manage a service department with a focus on strategies to manage people, processes, and performance
You’ll gain practical tools to better manage day-to-day activities and strengthen your department’s contribution to overall dealership performance.
Quick info:
- Intermediate
- English
- KHDA Certified
Explores essential practices to manage service operations, enhance productivity, and improve customer satisfaction.
- Understand service quality drivers and review KPIs.
- Evaluate productivity, labour, scheduling, and workflow.
- Assess facilities, capacity, and organizational design.
- Develop service marketing strategies.
- Assess culture and practices that build customer loyalty.
- Develop and retention an impactful and well-rounded team to achieve departmental goals and provide exceptional customer service.
